Cleaning the Print Head from the Operation Panel - GX6020

Article ID: ART179804 | Date published: 05/18/2021 | Date last updated: 04/12/2022
 

Description

Learn how to clean the print head of the MAXIFY GX6020. If you're experiencing poor print quality (banded / streaked prints, incorrect colors, blank pages), a print head cleaning may help resolve the problem.

Solution

Cleaning the Print Head

Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary.

 When performing the print head cleaning, check the free space in the maintenance cartridge. If there isn't enough free space, replace the maintenance cartridge. In the case of shortage of free space in the maintenance cartridge, a message is displayed and the cleaning can't be performed.

You will need a sheet of A4 or Letter-sized plain paper.

  1. Make sure that the printer is powered on.

  2. Load a sheet of A4 or Letter-sized plain paper in the cassette.

  3. Select (Setup) on the HOME screen.

  4. Select Maintenance.

  5. Select Cleaning.

    Select Cleaning (outlined in red)

    The confirmation screen will appear.

  6. Select Yes.

    The printer starts cleaning the print head.

    Don't perform any other operations until the printer completes the cleaning of the print head. This takes about 1 to 2 minutes.

    The pattern print confirmation screen will appear.

  7. Select Yes.

    The nozzle check pattern will be printed.

  8. Examine the nozzle check pattern.

 If the problem isn't resolved after cleaning the print head twice, clean the print head deeply.


 

Deep Print Head Cleaning

If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.

 When performing the print head cleaning, check the free space in the maintenance cartridge. If there isn't enough free space, replace the maintenance cartridge. In the case of shortage of free space in the maintenance cartridge, a message is displayed and the cleaning can't be performed.

You will need a sheet of A4 or Letter-sized plain paper.

  1. Make sure that the printer is powered on.

  2. Load a sheet of A4 or Letter-sized plain paper in the cassette.

  3. Select (Setup) on the HOME screen.

  4. Select Maintenance.

  5. Select Deep Cleaning.

    Select Deep Cleaning (outlined in red)

    The confirmation screen will appear.

  6. Select Yes.

    The printer starts cleaning the print head deeply.

    Don't perform any other operations until the printer completes the deep cleaning of the print head. This takes about 2 minutes.

    The pattern print confirmation screen will appear.

  7. Select Yes.

    The nozzle check pattern will be printed.

  8. When the completion message appears, select OK.

  9. Examine the nozzle check pattern.

If the problem isn't resolved, turn off the power and clean the print head deeply again after 24 hours. Don't unplug the power cord when turning off the power.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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