Small Size Paper is Jammed Inside the Printer - GX6020

Article ID: ART179819 | Date published: 05/19/2021 | Date last updated: 05/19/2021


This article will show you what to do if small sized paper, such as 4"x6", is jammed in the MAXIFY GX6020.


Small Size Paper is Jammed Inside the Printer

If the small size paper is jammed inside the printer, remove the paper following the instructions below.

Here, the explanation uses the example of a 2-cassette printer in the illustrations.

 Don't load the small size paper such as 4"x6" 10x15cm size paper in landscape orientation. It may cause a paper jam.

Load small paper in portrait orientation

 You can't print on paper smaller than the minimum size.


 If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.

  1. Load one sheet of paper larger than 4"x6" 10x15cm in the rear tray in portrait orientation.

    Align the paper guides of the rear tray with both edges of the paper.

    Don't load the small size paper in landscape orientation.

    Align the paper guides of the rear tray with both edges of the paper

  2. Turn off the printer.

  3. Turn on the printer.

    The loaded paper is fed and ejected while pushing out the jammed paper.

If the jammed paper isn't ejected after taking the above measures, try the following procedure.

  1. Perform paper feed roller cleaning of the rear tray.

    The jammed paper is ejected together with the paper used for paper feed roller cleaning.

    All jobs in the print queue are canceled. You'll need to print the jobs again.

     When reloading the paper, make sure you are using suitable paper and loading it correctly.

     If a paper jam message appears on the printer's touch screen or on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the printer. Check the printer again for any remaining bits of paper.

If the measures above do not solve the problem, the printer requires servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

 Don't tilt the printer when moving it since the ink may leak out.

 Learn how to prepare your printer for transportation if servicing is required.

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