Unable to 2 sided scan from the ADF (MF Scan Utility)

Article ID: ART179883 | Date published: 06/09/2021 | Date last updated: 04/12/2022
 

Description

In very rare instances the MF Scan Utility may not correctly identify that a device can scan duplex from the ADF. When this occurs the check box for "Scan both sides when scanning from the feeder" will not be available. This article covers how to correct this.

Solution

You must be logged into the computer with an administrator account for this to correctly alter the MF Scan Utility settings.

1. Open MF Scan Utility.

2. From the home screen, click on the ScanGear button.
V1.1 MF Scan Utility home screen.


v1.2 MF Scan Utility home screen

3. Click on the Advanced tab.

4. Select "Feeder (2-sided)" in the "Original Input Method" drop down.

5. Click on Scan.

Once this process has been complete you should be able to select  "Scan both sides when scanning from the feeder" directly in the MF Scan Utility.

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