Support Code 1872 Appears (Cassette 1 is Not Inserted) - GX7020
Article ID: ART179888 | Date published: 06/09/2021 | Date last updated: 06/09/2021


Cassette 1 isn't inserted.




Cassette 1 is not inserted.


What to Do

After properly loading the paper, insert cassette 1.

 After inserting cassette 1, the paper information registration screen for cassette 1 appears. Register the paper information on the printer according to the loaded paper.

 To cancel printing, press the printer's Stop button.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.