Support Code 1890 Appears (Shipping Tape / Packing Material Is Still Attached) - GX6020
Article ID: ART179890 | Date published: 06/09/2021 | Date last updated: 06/09/2021
 

Description

The packing material is still attached.

Solution

Shipping Tape etc. is Still Attached (1890)

Cause

Shipping tape or protective material may still be attached to the print head holder.

 

What to Do

Open the scanning unit / cover and make sure that shipping tape and protective material have been removed from the print head holder.

If the shipping tape or protective material is still there, remove it and close the scanning unit / cover.

Remove the shipping tape / packing material and discard it

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.