2801

Cause

Document is jammed in ADF (Auto Document Feeder).

What to Do

Select OK on the printer's touch screen to cancel the error.

Then make sure the document you are loading meets the printer's requirements before redoing the operation.

If the document is jammed, remove it following the instructions below.

 Be careful not to let anything get inside the document output slot of the ADF. It may cause damage.

 The printer can't be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory.

Turn off the printer after making sure it has completed sending or receiving all the faxes. Don't unplug when turning off the printer.

If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
 

If the original remains in the ADF by pressing the printer's Stop button while the printer is scanning:

A message appears on the printer's touch screen to notify you that there is a document remaining in the ADF.

Select OK on the printer's touch screen to eject the remaining document.

If the original is jammed in the ADF while the printer is scanning:

Remove the jammed document following the instructions below.

1. If printing is in progress, press printer's Stop button.

2. Turn off the printer.

3. Remove any pages other than the jammed page from the ADF.

4. Slowly open the document feeder cover.

   

5. Remove the jammed document.

   If you can grasp the jammed document firmly from upper side of the ADF:

   Hold the document firmly and pull it out slowly.

   

   If you can't firmly grasp the document from the upper side of the ADF:

   1. Close the document tray.

      

   2. Slowly pull out the jammed document from the document output slot.

      

   If you can't remove the jammed document from upper side of the ADF or the document output slot:

   Open the document cover and slowly pull out the jammed document from the back of the ADF.

   

6. Close the document feeder cover and turn on the printer.

   When scanning the document again, rescan it from the first page.

    The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.

   In this case, reduce the number of document pages to approximately half of the loading capacity.

   If the document still jams, use the platen (scanner glass) instead.

If the measures above don't solve the problem, the printer requires servicing.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
    

 Don't tilt the printer when moving it since the ink may leak out.

 Learn how to prepare the printer for transporting if servicing is required.