Clean the Paper Feed Roller from the Remote UI - iX6820

Article ID: ART180137 | Date published: 07/09/2021 | Date last updated: 07/09/2021


Learn how to clean the paper feed roller for the PIXMA iX6820 from the Remote UI. If you're using the printer from a mobile device or a Chromebook and paper won't feed into the printer, you can clean the paper feed roller to resolve the problem.


Clean the Paper Feed Roller from the Remote UI

If paper isn't properly feeding into your printer, you can use the Remote UI to clean the paper feed roller. This is especially useful when using the printer from an iOS device, an Android device, or a Chromebook.

Before Starting

 This article assumes that your printer has already been connected to a wireless network. If the printer is not on your wireless network, it will need to be connected to your network. If your wireless router has a WPS Push button on it, you can use this button to connect the printer to the network. If your router doesn't have a WPS Push button, you can use the Canon PRINT Inkjet / SELPHY app for iOS or Android to configure the printer to connect to the router.

 If you're using the printer from a Chromebook, you'll need to print a Network Configuration Page (also known as a LAN details page) to access the printer's Remote UI from a web browser. After printing this page, enter the printer's IP address into a web browser, then proceed to step 4 below.

Cleaning Procedure

To clean the paper feed rollers from the Remote UI, follow the steps below.

  1. In Canon PRINT Inkjet / SELPHY, tap the printer.

    Tap the printer (outlined in red)

  2. Tap Printer Information.

    Tap Printer Information (outlined in red)

  3. Tap Open.

    Tap Open (outlined in red)

     If you're prompted to enter an administrator name and password after tapping Open, the administrator name is ADMIN. The password is the printer's serial number, located on the back.

  4. Tap or click Utilities.

    Tap Utilities (outlined in red)

  5. Tap or click Roller cleaning.

    Tap Roller cleaning (outlined in red)

  6. Tap or click Yes.

    Tap Yes (outlined in red)

  7. Remove any paper loaded in the printer, then tap or click OK.

    Remove any paper, then tap OK (outlined in red)

    The roller cleaning will start.

    Cleaning the roller

  8. Load three sheets of A4 or Letter size plain paper, then tap or click OK.

    Load three sheets of A4 or Letter size plain paper, then tap OK (outlined in red)

    The roller cleaning will start. The printer will feed each sheet through.

    Cleaning the roller

  9. Tap or click Done.

    Tap Done (outlined in red)

The roller cleaning process is complete.

Try to print a photo or document after cleaning the paper feed roller. If paper does not properly feed into the printer, your printer may require servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

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