Reseat / Replace the Print Head

If the print quality is not improved even after maintenance such as cleaning, replace a print head.

 For some errors, you may be able to reseat (remove and reinsert) the print head(s) you're currently using rather than replacing them.

Replacement Procedure

 Don't touch the electrical contacts (A) or print head nozzle (B) on a print head. The printer may not print properly if you touch them.

 If you need to replace a print head, do so immediately and don't leave the printer with the print head removed.

1. Make sure the printer is powered on.

2. Open the scanning unit / cover (C).

   

    If the ink stains the print head and / or the inside of the printer, wipe them using a soft cloth dampened with water before installation. Be careful not to get ink on your clothing or surroundings when replacing the print head.

    Don't touch the metallic parts or other parts inside the printer.

3. Press and hold the Stop button for 5 seconds.

   The print head (cartridge) holder moves to the left.

4. Press and hold the Stop button again for 5 seconds.

   The print head (cartridge) holder moves to the print head replacement position.

    Don't hold the print head (cartridge) holder to stop or move it forcibly while the print head (cartridge) holder is working. Don't touch the print head (cartridge) holder until it stops completely.

5. Be sure to open the ink tank covers (D) (E).

    If you perform the following replacement procedures without opening the ink tank covers, you may not be able to print properly. Don't close the ink tank covers until you have replaced the print head.

   

6. Remove the print head.

   1. Pinch the tabs and open the print head locking cover (F).

      

      

   2. Pull the print head (G) and shift it slightly toward you.

      

   3. Take out the print head.

      

    Handle the print head carefully to avoid staining of clothing or the surrounding area.

7. Prepare a new print head.

   1. Take a new print head out of its package and gently peel the label (H).

      Install the print head C (color) in the left print head holder and the print head B (black) in the right print head holder. Make sure to check the label and install the print heads correctly.

      

   2. Gently remove the protective tape (I).

      

    Don't touch the electrical contacts or print head nozzle on a print head. The printer may not print properly if you touch them.

8. Install the print head.

   1. Put a new print head in the print head holder.

      

   2. Close the print head locking cover to lock the print head into place.

      Push down the print head locking cover until it clicks.

      

9. Push the joint buttons (J).

   

    Push down the joint buttons until they click. The printer may not print.

    Check that both the left and right joint buttons are pushed down.

10. Close the ink tank covers..

    

11. Close the scanning unit / cover.

    

     If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, adjust the print head position from a Mac or a Windows PC.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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