How to Disable IPv6 - PRO-1000
Article ID: ART180170 | Date published: 07/26/2021 | Date last updated: 07/26/2021
 

Description

If your PRO-1000 is connected to your network but does not have an IPv4 address, disabling IPv6 may help resolve this problem.

Solution

To disable IPv6 on your PRO-1000, please follow the steps below. 

 Although the steps below will show Wi-Fi, disabling IPv6 will also affect Wireless Direct and Wired LAN.

  1. From the HOME screen, use the arrow buttons to select Various settings and press the OK button.

    Various settings selected

  2. Select Device settings and press the OK button.

    Device settings selected

  3. Select LAN settings and press the OK button.

    LAN settings selected

  4. Select Other settings and press the OK button.

    Other settings selected

  5. Select TCP/IP settings and press the OK button.

    TCP/IP settings selected

  6. Select IPv6 and press the OK button.

    IPv6 selected

  7. Select Yes and press the OK button.

    Yes selected

  8. Select Enable/disable IPv6 and press the OK button.

    Enable/disable IPv6 selected

  9. Enable is selected by default. Select Disable and press the OK button.

    Disable selected

    After processing for a few moments, IPv6 will be disabled.

    IPv6 is disabled

To enable IPv6, follow the steps above, but select Enable and press the OK button.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.