Paper Feeds from Wrong Feed Source (Windows) - PRO-200 / PRO-300

Article ID: ART180178 | Date published: 07/29/2021 | Date last updated: 07/29/2021
 

Description

This article shows a printer driver setting that can be adjusted if the PIXMA PRO-200 or imagePROGRAF PRO-300 feeds paper from the wrong source when printing from a Windows PC.

Solution

If paper feeds from an incorrect source when printing on a Windows PC, follow the steps below to adjust a printer driver setting which will prevent this from happening.

  1. Open the printer driver setup window.

  2. Click Print Options... on the Page Setup tab.

    Click Print Options... (outlined in red)

  3. Place a check in the box for Disable the paper soruce setting of the application software, then click OK.

    Place a check in the box for Disable the paper soruce setting of the application software (outlined in red), then click OK (outlined in red)

  4. Click Apply, then click OK.

    Click Apply (outlined in red), then click OK (outlined in red)

Close any open applications where you were attempting to print (if necessary), then attempt to print again.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.


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