Cleaning the Print Heads
The print head cleaning and deep cleaning functions allow you to clear up clogged print head nozzles. Perform print head cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
Cleaning
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Open the Canon IJ Printer Assistant Tool.
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Click Cleaning.
When the Print Head Cleaning dialog box opens, select the ink group for which cleaning is needed.
Click Initial Check Items to display the items you need to check before performing a cleaning.
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Check that the printer is on and then click Start.
Cleaning starts.
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Click OK when the confirmation message is displayed.
The Nozzle Check dialog box will open.
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To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
If cleaning the head once does not resolve the print head problem, clean it once more.
Cleaning consumes a small amount of ink. Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform Cleaning only when necessary.
Deep Cleaning
Deep Cleaning is more thorough than cleaning. Perform deep cleaning when two cleaning attempts do not resolve the print head problem.
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Open the Canon IJ Printer Assistant Tool.
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Click Deep Cleaning.
When the Deep Cleaning dialog box opens, select the ink group for which a deep cleaning is needed.
Click Initial Check Items to display the items you need to check before performing a deep cleaning.
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Check that the printer is on and then click Start.
Click OK when the confirmation message appears.
Print head deep cleaning starts.
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Click OK when the confirmation message is displayed.
The Nozzle Check dialog box will open.
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To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
Deep cleaning consumes a larger amount of ink than a regular cleaning. Cleaning the print head frequently will rapidly deplete your printer's ink supply. Perform a deep cleaning only when necessary.
If there is no sign of improvement after a deep cleaning, turn off the printer, wait 24 hours, and then perform a deep cleaning again.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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