Cleaning Inside the Printer (Bottom Plate Cleaning)

Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly.

You will need a sheet of A4 or Letter-sized plain paper*.

* Be sure to use a new piece of paper.

1. Make sure that the power is turned on, then remove any paper from the front tray.

2. Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, then unfold the paper.

3. Fold one side of the opened paper in another half, aligning the edge with the center crease, and then unfold the paper.

   

4. Load only this sheet of paper in the front tray with the ridges of the creases facing up and the edge of the half with no crease facing to the far side.

   

   When you load paper, the registration screen of paper information is displayed on the LCD. Select A4 or Letter for Size: and Plain paper for Type: and then press the OK button.

   

5. Open the paper output tray (A).

   

6. Pull the paper output support (B) and open the output tray extension (C).

   

7. Press the Setup  button, use the buttons to select Maintenance, and press the OK button.

8. Use the   buttons to select Btm Plate Cleaning and then press the OK button.

   

   The paper cleans the inside of the printer as it feeds through the printer.

   Check the folded parts of the ejected paper. If they are smudged with ink, perform a bottom plate cleaning again.

    When performing a bottom plate cleaning again, be sure to use a new piece of paper.

If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like.

 Before cleaning the printer, turn it off and unplug it.

• The power cannot be turned off while the printer is sending or receiving a fax, or when unsent faxes are stored in the printer's memory. Make sure the printer has finished sending or receiving faxes before turning it off.

• Remember that faxes cannot be sent or received while the printer is off.

• Unplugging the printer will reset the date/time setting and erase all documents in the printer's memory. Send faxes or print documents as needed before unplugging the printer.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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