What to Do When Paper Is Jammed

If a paper jam occurs during printing (when the support code 1300 / 1303 / 1304 is displayed), follow the procedure below.

 If the paper isn't jammed (the support code isn't displayed) and the paper isn't fed normally, make sure that nothing is blocking the paper output slot. Also, make sure that the paper isn't curled and that it's properly loaded into the printer.

Load the paper in portrait (A) orientation. Don't load it in landscape (B) orientation.

 Learn how to remove a document jammed in the ADF (Auto Document Feeder).

1. Is the jammed paper visible in the paper output slot (A)?

   If the paper output tray (B) is closed, open it and check if the jammed paper is visible in the paper output slot (A).

2. Is the jammed paper visible in the feed slot of the front tray (C)?

   Raise the paper output tray (B), remove any paper other than the jammed paper on the front tray, and then check if the jammed paper is visible in the feed slot of the front tray (C).

3. If the jammed paper isn't visible in the paper output slot or the feed slot, check for jammed paper inside the printer.

Removing Jammed Paper through Paper Output Slot

1. Hold jammed paper firmly with both hands and pull it out slowly.

   Slowly pull out the paper so as not to tear it.

   

    If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.

   The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Make sure that all faxes have been sent and received, press the printer's Stop  button to stop printing, and then turn off the printer.

   Don't unplug the power cord after turning off the printer. If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

    If the paper cannot be pulled out or is torn, open the printer's paper output cover and remove jammed paper inside the printer.

2. Press the printer's OK button.

   The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

   If you turned off the printer in step 1, all jobs in the print queue are canceled. Redo the printing.

    When reloading the paper, make sure you are using suitable paper and loading it correctly.

    We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

If the measures above don't solve the problem, check for jammed paper inside the printer.

Removing Jammed Paper through Feed Slot of Front Tray

1. Retract the output tray extension and the paper output support.

   

2. Close the paper output tray.

   

3. Hold jammed paper firmly with both hands and pull it out slowly to avoid tearing it.

   

    If the paper cannot be pulled out or is torn, open the printer's rear cover and remove jammed paper from the rear side.

4. Load paper (plain paper / photo paper / envelopes) in the front tray.

    Make sure you are using suitable paper and loading it correctly.

    We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

5. Open the paper output tray.

   

6. Pull the paper output support and open the output tray extension.

   

7. Press the printer's OK button.

   The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

If the measures above don't solve the problem, check for jammed paper inside the printer.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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