Removing Jammed Paper Inside the Printer

 The printer can't be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Make sure that all faxes have been sent and received, press the printer's Stop  button to stop printing, and then turn off the printer.

1. Turn off the printer and unplug it.

2. Retract the output tray extension and paper output support.

   

3. Open the paper output cover.

   

    Don't touch the clear film (A).

   

   If you soil or scratch this part by touching it with paper or your hand, it could damage the printer.

4. Check if jammed paper is under the ink cartridge holder.

   If the jammed paper is under the ink cartridge holder, move the ink cartridge holder to the far right or left, whichever makes it easier to remove the paper.

   When moving the ink cartridge holder, hold the top of the ink cartridge holder and slide it slowly to the far right or left.

   

5. Hold the jammed paper firmly with both hands.

   

   If the paper is rolled up, pull it out and grasp the edges of the paper.

   

6. Slowly pull out the jammed paper so as not to tear it.

   

7. Make sure all jammed paper is removed.

   If the paper tears when you pull it out, a bit of paper may remain in the printer. Check the following and remove any remaining paper.

   • Any paper left under the ink cartridge holder?

   • Any small bits of paper left in the printer?

   • Any paper left in the left and right empty spaces (B) in the printer?

   

8. Close the paper output cover.

   

9. Plug printer back in and turn printer back on.

10. Load paper (plain paper / photo paper / envelopes).

     Make sure you are using suitable paper and loading it correctly.

     We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

11. Open the paper output tray.

    

12. Pull the paper output support and open the output tray extension.

    

13. Redo printing.

    All jobs in the print queue are canceled. Redo the printing.

If the measures above don't solve the problem, check the inside of the printer for jammed paper.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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