Removing Jammed Paper from Rear Side

 The printer can't be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory. Make sure that all faxes have been sent and received, press the printer's Stop  button to stop printing, and then turn off the printer.

 If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

1. Turn off printer and unplug it.

2. Retract output tray extension and paper output support, and close paper output tray, front cover, and document tray.

3. Open the document cover and stand the printer with the right side of printer facing down.

    Stand the printer on a wide and flat surface such as a desk.

    Hold the printer firmly with both hands and be careful not to hit it against hard objects.

    Use the document cover as a support to prevent the printer from falling over.

4. Open the rear cover.

   When you open the rear cover, support the printer with your hand so that it doesn't fall over.

   

   

5. Hold the jammed paper firmly and pull it out slowly.

   When you pull the jammed paper, support the printer with your hand so that it doesn't fall over.

   

    If the paper is rolled up, pull it out and grasp the edges of the paper.

6. Close the rear cover.

   

   

7. Return the printer to its original orientation.

8. Plug the printer back in and turn it back on.

9. Load paper (plain paper / photo paper / envelopes).

    Make sure you are using suitable paper and loading it correctly.

    We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

10. Open the paper output tray.

    

11. Pull the paper output support and open the output tray extension.

    

12. Redo printing.

    All jobs in the print queue are canceled. Redo the printing.

If the measures above do not solve the problem, the printer requires servicing.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.