Cause

The 1686 support code signifies that the printer has detected an issue with one or more of your color ink cartridges. 
 

What to Do

The action you should take to resume operating the printer depends upon which function(s) of the printer you intend to use.  

1. To PRINT or COPY

   If you intend to PRINT or COPY, you should take one of the following steps:

   1. For the color ink cartridge identified by the printer as having an issue, disable the function that detects the level of ink remaining by pressing the Stop  button on the printer for at least five (5) seconds and then releasing it. If there is ink in the cartridge(s), you will be able to PRINT or COPY until the remaining ink is depleted. Please note that image quality may be diminished if you PRINT or COPY when there is little ink remaining in the cartridge(s).

      OR

   2. Open the printer’s cover, replace the color ink cartridge identified by the printer (TR4720 / TS3320 / TS3520) as having an issue, and close the printer’s cover. Canon recommends the use of new, genuine Canon ink cartridges for optimal image quality.

2. To SCAN or FAX

   If you intend to SCAN (or FAX if your printer has that capability), you should take one of the following steps:

   1. For the color ink cartridge identified by the printer as having an issue, disable the function that detects the level of ink remaining by pressing the Stop  button on the printer for at least five (5) seconds and then releasing it. You will be able to SCAN (or FAX if your printer has that capability) as long as the color ink cartridges remain installed in the printer.

      OR

   2. Open the printer’s cover, replace the color ink cartridge identified by the printer (TR4720 / TS3320 / TS3520) as having an issue, and close the printer’s cover. Canon recommends the use of new, genuine Canon ink cartridges for optimal image quality.

 If the function for detecting the level of ink remaining in an ink cartridge is disabled, the ink cartridge will be displayed in white on the touch screen (if the printer has a touch screen) when you check the estimated remaining ink level.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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