Support Code 1890 Appears (Shipping Tape / Packing Material Is Still Attached) - TR4720

Article ID: ART180353 | Date published: 08/31/2021 | Date last updated: 08/31/2021
 

Description

Shipping tape or protective material may still be attached to the ink cartridge holder.

Solution

Shipping Tape etc. Are Still Attached (1890)

Cause

Shipping tape or protective material may still be attached to the ink cartridge holder.

 

What to Do

Retract the output tray extension and the paper output support, open the paper output cover, and then make sure that shipping tape and protective material have been removed from the ink cartridge holder.

If the shipping tape or protective material is still there, remove it and close the paper output cover.

Remove any protective material and discard it

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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