Support Code 2110 Appears - TR4720

Article ID: ART180354 | Date published: 08/31/2021 | Date last updated: 08/31/2021
 

Description

Learn how to troubleshoot support code 2110 on the PIXMA TR4720.

Solution

2110

Cause

Paper settings specified when printing / copying do not match the paper information for the front tray registered on the printer.

 Learn about the appropriate combinations of paper sizes and media types and the paper information registered on the printer.

 For copying, make the paper settings for copying match the paper information for the front tray registered on the printer.

If the paper settings specified when printing differ from the paper information for the front tray registered on the printer, the following message is displayed on the printer's LCD.

  • Paper settings specified on the printer driver when printing:

    Paper size: A5

    Media type: Plain paper

  • Paper information for the front tray registered on the printer:

    Paper size: A4

    Media type: Plain paper

Figure: LCD

 

What to Do

Press the printer's OK button to display the screen below.

Figure: LCD

Use the Left arrow Right arrow buttons to select the appropriate action and press the printer's OK button.

 Depending on the settings, some of the options below may not be displayed.

Print on set paper

Select this option to print / copy on the loaded paper with the paper settings specified when printing / copying.

For example, when the paper size specified when printing is A5 and the paper information for the front tray is registered as A4, select this option to print on an A4 paper loaded in the front tray with the A5 setting.

Replace the paper

Select this option to print / copy after changing the paper in the front tray.

For example, when the paper size specified when printing is A5 and the paper information for the front tray is registered as A4, select this option to print after changing the paper in the front tray with an A5 paper.

After changing the paper, the paper information registration screen for the front tray is displayed. Register the paper information on the printer according to the loaded paper.

 Learn about the appropriate combinations of paper sizes and media types and the paper information registered on the printer.

Cancel

Cancels printing / copying.

Select this option when you want to change the paper settings specified when printing / copying. Change the paper settings and try printing / copying again.

 You can configure the setting to hide the misprint prevention message. When set to hide the message, printing / copying begins regardless of whether the paper settings specified when printing / copying and the paper information of the front tray registered on the printer match.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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