Cause
An error requiring a repair has occurred.
What to Do
Turn off printer and unplug it.
Wait a few moments, then plug the printer in and power it on.
If the error persists, the printer will require servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
