Canon Inkjet Smart Connect - Obtaining Printer Information

Article ID: ART180369 | Date published: 09/07/2021 | Date last updated: 09/07/2021
 

Description

This article explains how you can provide information about your printer through Canon Inkjet Smart Connect.

Solution

You can obtain information about your printer through Canon Inkjet Smart Connect. This includes general device information, as well as the status of the printer, ink levels, and access to utilities. Follow the steps below to obtain this information.

  1. From the main screen, click on your printer at the bottom, or click the Printer Management icon on the left.

    Click the printer at the bottom, or click the Printer Management icon on the left (both outlined in red)

  2. The Device Information screen appears. Here, you will see the name of your printer, the name of the port it uses, its IP address (if on a network), and other information. You can click Open Remote UI if you want to access the web interface to the printer. You can also click Manual to access the online manual for your printer.

    Device Information screen

  3. Clicking Status will show if there are any notices for the printer and if it is available for use.

    Status screen

  4. Clicking Consumables will show the remaining ink level in your printer. You can click Ink Model Number to see which inks your printer uses. You can also click Shop Now to purchase ink for your printer.

    Consumables screen

  5. Clicking Utilities will show some basic utilities you can run on your printer. For example, if your prints look incorrect (streaks / banding, incorrect colors, blank pages), you can perform a nozzle check to see if the printer is properly printing. You can also perform a print head cleaning to address clogged print head nozzles, and you can also perform a print head alignment if your prints are misaligned.

    Utilities screen

If you have more than one printer installed on your computer, you can click the Change button at the upper right, or you can click the Printer List  icon. Here, you can specify which printer is displayed in Canon Inkjet Smart Connect. Click on the printer you wish to display.

Printer List screen

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.


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