If a Tube or Label Tape Becomes Jammed - Mk1500

Article ID: ART180386 | Date published: 09/13/2021 | Date last updated: 09/13/2021
 

Description

Learn how to remove a jammed tube or label tape from the Mk1500.

Solution

If a Tube or Label Tape Becomes Jammed

If a tube or tape is jammed during printing, a Media JAM message is displayed on the LCD and the printer stops. Remove the jammed tube or tape according to the messages on the display.

If you cannot do this because the Media JAM message is not shown although a tube or tape is jammed or you have turned off the printer after the Media JAM message is displayed, use the feed function of the printer to remove the jammed media.

When the printer stops due to a jammed tube or tape and the Media JAM message is displayed, remove the jammed tube or tape following the procedure below.

1. Make sure that the Media JAM message is displayed on the LCD.

 If you select Cancel, the Media JAM message disappears and the input display is displayed again, causing you to exit from the jam clearing procedure.

Media JAM message

2. Press the [Enter] key.

  • The Feed display appears.

Feed display

3. Open the cover.

Open the cover

4. Remove the ribbon cassette from the printer.

If the ribbon winds itself around some parts inside the printer and the ribbon cassette cannot be removed, proceed to step 5 without removing it.

Remove the ribbon cassette

5. Remove the label tape if it is loaded.

If the label tape winds itself around some parts and cannot be removed, proceed to step 6 without removing it.

Remove the label tape

6. Close the cover.

Close the cover

7. Pull out the printing media by pressing the Right arrow key continuously to feed the tube in reverse. If you cannot pull out the printing media by feeding the tube in reverse, press the Left arrow key to feed the tube forward.

  • While you keep pressing the Right arrow or Left arrow key, the tube is continuously fed reverse or forward.

If the ribbon cassette could not be removed in step 4 or the label tape could not be removed in step 5, open the cover and check whether the ribbon cassette or label tape can be removed.

If it can be removed, remove it and close the cover.

If it cannot be removed, close the cover and keep pressing the Right arrow or Left arrow key to check whether the ribbon cassette or label tape can be removed. Open / close the cover and keep pressing the Right arrow or Left arrow key repeatedly until the ribbon cassette or label tape can be removed.

Press the arrows to feed the media

8. Feed the tube reverse by pressing the Right arrow key or forward by pressing the Left arrow key repeatedly to completely pull out the printing media.

9. Cut out the bent or damaged portion of the jammed printing media or the printed portion of the printing media if it exists.

Cut the bent or damaged portion of the jammed printing media

10. Open the cover, load the removed ribbon cassette, tube, or label tape, then close the cover.

Press the [Cancel] key to return to the character input display.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.


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