If a Tube or Label Tape Becomes Jammed
If a tube or tape is jammed during printing, a Media JAM message is displayed on the LCD and the printer stops. Remove the jammed tube or tape according to the messages on the display.
If you cannot do this because the Media JAM message is not shown although a tube or tape is jammed or you have turned off the printer after the Media JAM message is displayed, use the feed function of the printer to remove the jammed media.
When the printer stops due to a jammed tube or tape and the Media JAM message is displayed, remove the jammed tube or tape following the procedure below.
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1. Make sure that the Media JAM message is displayed on the LCD.
 If you select Cancel, the Media JAM message disappears and the input display is displayed again, causing you to exit from the jam clearing procedure.
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2. Press the [Enter] key.
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3. Open the cover.
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4. Remove the ribbon cassette from the printer.
If the ribbon winds itself around some parts inside the printer and the ribbon cassette cannot be removed, proceed to step 5 without removing it.
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5. Remove the label tape if it is loaded.
If the label tape winds itself around some parts and cannot be removed, proceed to step 6 without removing it.
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6. Close the cover.
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7. Pull out the printing media by pressing the  key continuously to feed the tube in reverse. If you cannot pull out the printing media by feeding the tube in reverse, press the  key to feed the tube forward.
If the ribbon cassette could not be removed in step 4 or the label tape could not be removed in step 5, open the cover and check whether the ribbon cassette or label tape can be removed.
If it can be removed, remove it and close the cover.
If it cannot be removed, close the cover and keep pressing the or key to check whether the ribbon cassette or label tape can be removed. Open / close the cover and keep pressing the or key repeatedly until the ribbon cassette or label tape can be removed.
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8. Feed the tube reverse by pressing the key or forward by pressing the key repeatedly to completely pull out the printing media.
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9. Cut out the bent or damaged portion of the jammed printing media or the printed portion of the printing media if it exists.
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10. Open the cover, load the removed ribbon cassette, tube, or label tape, then close the cover.
Press the [Cancel] key to return to the character input display.
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If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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