1. Make sure that the Media JAM message is displayed on the LCD.

 If you select Cancel, the Media JAM message disappears and the input display is displayed again, causing you to exit from the jam clearing procedure.

2. Press the [Enter] key.

• The Feed display appears.

3. Open the cover.

4. Remove the ribbon cassette from the printer.

If the ribbon winds itself around some parts inside the printer and the ribbon cassette cannot be removed, proceed to step 5 without removing it.

5. Remove the label tape if it is loaded.

If the label tape winds itself around some parts and cannot be removed, proceed to step 6 without removing it.

6. Close the cover.

7. Pull out the printing media by pressing the  key continuously to feed the tube in reverse. If you cannot pull out the printing media by feeding the tube in reverse, press the  key to feed the tube forward.

• While you keep pressing the  or  key, the tube is continuously fed reverse or forward.

If the ribbon cassette could not be removed in step 4 or the label tape could not be removed in step 5, open the cover and check whether the ribbon cassette or label tape can be removed.

If it can be removed, remove it and close the cover.

If it cannot be removed, close the cover and keep pressing the  or  key to check whether the ribbon cassette or label tape can be removed. Open / close the cover and keep pressing the  or  key repeatedly until the ribbon cassette or label tape can be removed.

8. Feed the tube reverse by pressing the  key or forward by pressing the  key repeatedly to completely pull out the printing media.

9. Cut out the bent or damaged portion of the jammed printing media or the printed portion of the printing media if it exists.

10. Open the cover, load the removed ribbon cassette, tube, or label tape, then close the cover.

Press the [Cancel] key to return to the character input display.