Media is Jammed and No "Media JAM" Message is Displayed - Mk1500
Article ID: ART180387 | Date published: 09/13/2021 | Date last updated: 09/13/2021
 

Description

Learn how to remove jammed media from the Mk1500 if no message is displayed on the LCD.

Solution

The tube or tape may wind itself around the roller inside the printer when it is ejected improperly after printing or it is improperly fed after replacement. If you happen to turn off the printer after the Media JAM message is displayed and you can't clear the jam according to the displayed messages, you can removed the jammed printing media using the Feed function in the maintenance mode.

1. When the printer is operating (printing), keep pressing the [Cancel] key until a beep sound is heard.

If the printer is not powered on, turn it on.

2. Open the cover.

Open the cover

3. Remove the ribbon cassette from the printer.

If the ribbon winds itself around some parts inside the printer and cannot be removed, proceed to step 4 without removing it.

Remove the ribbon cassette from the printer

4. Remove the label tape if it is loaded.

If the label tape winds itself around some parts inside the printer and cannot be removed, proceed to step 5 without removing it.

Remove the label tape

5. Close the cover.

Close the cover

6. Press the [Option] key.

  • A function selection display appears.

Function selection display
7. Select 3: Maintenance by pressing the Left arrow or Right arrow keys, then press the [Enter] key.

  • A function selection display appears.

Function selection display

8. Select 3: Feed by pressing the Left arrow or Right arrow keys, then press the [Enter] key.

  • A display indicating how to feed the printing media forward or reverse appears.

Feed display

9. Pull out the printing media while pressing the Right arrow key continuously to feed the tube reverse. If you cannot pull out the printing media by feeding the tube reverse, press the Left arrow key to feed the tube forward.

  • While you keep pressing the Right arrow or Left arrow key, the printing media is continuously fed reverse or forward.

Press the arrows repeatedly to feed the tube

If the ribbon cassette could not be removed in step 3 or the label tape could not be removed in step 4, open the cover and check whether the ribbon cassette or label tape can be removed.

If the ribbon cassette or label tape can be removed, remove it and close the cover.

If the ribbon cassette or label tape cannot be removed, close the cover and keep pressing the Right arrow or Left arrow key to check again whether the ribbon cassette or label tape can be removed. Open / close the cover and keep pressing the Right arrow or Left arrow key repeatedly until the ribbon cassette or label tape can be removed.
10. Feed the tube reverse (by pressing the Right arrow key) or forward (by pressing the Left arrow key) repeatedly to pull out the printing media completely.

11. Cut out the bent or damaged portion of the jammed printing media or the printed portion of the printing media if it exists.

Cut the bent or damaged portion of the jammed printing media

12. Open the cover, load the previously removed ribbon cassette, tube, or label tape, then close the cover.

Press the [Cancel] key to return to the character input display.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum