When a Tube or Label Tape is Not Ejected / Fed
Using the Feed function in the maintenance mode allows you to feed the tube or label tape loaded in the printer.
Note that this function should be used only when the tube or label tape is not ejected or fed properly. Feeding the tube or label tape continuously can damage the printing media or winds the ribbon of the ribbon cassette around other parts, causing a jam.
For example, use the Feed function in the following cases:
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Printing media is not released from the feed roller even when you press the [Remove] key to replace the printing media.
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The printer is operating but printing media is not ejected after completion of printing.
In this case, the tube or label tape may be jammed inside the printer. Open the cover and check whether the tube or label tape is jammed. If it is jammed, follow the steps below.
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1. When the printer is operating, keep pressing the [Cancel] key until a "peep" sound is heard.
If the printer is not powered on, turn it on.
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2. Press the [Option] key.
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3. Select 3: Maintenance by pressing the  or  key, then press the [Enter] key.
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4. Select 3: Feed by pressing the or key, then press the [Enter] key.
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5. Keep pressing the  or  key to feed the printing media to the desired position.
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Make sure that paste is not stuck the the outlet of the label tape cassette.
Label tape can be jammed when paste remains stuck to the outlet of the label tape cassette.
Open the cover and check whether paste is not stuck to the outlet of the label tape cassette. If paste is stuck, take it off.
Avoid excessive reverse.
If you feed the label tape excessively in the reverse direction, the leading edge of the label tape will enter the cassette.
Check the ribbon for slack.
The ribbon in the ribbon cassette can slacken when it is fed reverse. Open the cover and check whether the ribbon is slack. If it is slack, take up the slack.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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