Replacing the ribbon cassette
If the message End of ribbon. appears while printing is in progress, replace the ribbon cassette as shown below.
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Open the cover.
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Detach the ribbon cassette.
 Place the removed ribbon cassette into the plastic bag, then discard it immediately in compliance with local regulations regarding the disposal of such items.
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Take up any slack in the new ribbon.
The printer cannot detect the ribbon if it has any slack. Always be sure to take up slack in the ribbon when installing a cassette.
Dispose the removed stopper according to local government regulation.
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Install the new ribbon cassette.
If the ribbon cassette is loose, the ribbon may not be detected, so be sure to press it in until it clicks.
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 Do not hold the connection terminal (metal part) of the cassette. Doing so could cause an improper recognition of the cassette.
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Close the cover.
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Press [Enter].
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If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
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