Troubleshooting the Mk1500
Article ID: ART180420 | Date published: 09/20/2021 | Date last updated: 09/20/2021
 

Description

This article provides information on troubleshooting issues you may experience with the Mk1500.

Solution

Troubleshooting the Mk1500

Refer to the information below regarding troubleshooting the Mk1500.

Symptoms

Cause

Action

The display remains blank when the power is turned on.

The AC adapter is not properly connected.

Turn the power switch off, then make sure that the AC adapter is securely plugged into the power outlet and is connected to the main unit. Then turn the power back on.

You are not using an AC adapter that is made for use with the printer.

Use an AC adapter that is specifically intended for the printer. Using another AC adapter could result in circuit damage or overheating.

A cause other than the above.

Restore all settings to their initial values.

The startup display remains on the display; the input display does not appear.

Bad input data.

Restore all settings to their initial values.

The printer does not print, or does not print correctly.

No character data has been entered.

The printing operation cannot be performed if no character data has been entered. Either enter character data, or load a file and prepare character data.

The size of the printing media that was selected for printing does not match the size of the media that has actually been loaded into the printer.

Confirm the size of the printing media that is loaded in the printer, then select the same size.

The printing start position and the printing vertical position are not set correctly.

Adjust the settings as needed.

The ribbon cassette has not been set correctly

Detach the ribbon cassette, take up the slack, then reinstall the ribbon cassette.

The attachment or media cassete has not been installed correctly.

Detach the attachment or the media cassette and then install it again.

The print media is crushed, twisted, or otherwise misshapen.

Cut off the misshaped portion, then install the media again. Use printing media that is not misshaped.

The print media is dirty.

Remove the dirt.

The transport rollers are dirty.

Clean the transport rollers.

The print head is dirty.

Clean the print head.

Tube cleaner is dirty.

Wipe the dirt with a sponge.

Tube cleaner is worn.

Replace with a new cleaner. Contact your nearest dealer to purchase replacement tube cleaners.

Surface of the print media is dirty.

When transporting the tube, the edge of it touched the ribbon cassette and it smeared.

Wipe the dirt from the printed material with a dry cloth.

The tube or label tape is not fed into the printer.

 

The cover is open.

Close the cover.

The load placed on the tube when supplying the tube is too heavy.

Minimize the load that is placed on the tube. The tube cannot be transported if the load exceeds 4.9N (500gf).

The transport rollers are dirty, causing the media to slip.

Clean the transport rollers.

The tube or label tape transport path is dirty.

Clean away the dirt.

The operating environment is unsuitable for the printer.

Use the printer in an envrionment where the temperature ranges from 15°C to 32.5°C (59°F to 90°F), and the humidity ranges from 10% to 85% RH. If the optional Tube Warmer is used, the printer can be used in an environment as cool as 5°C (41°F).

The print media is not ejected.

The print media is jammed.

Clear the jam.

The tube is cut at an angle.

Full cutting cannot be made on 12mm label tape.

The tube is transported to the printer twisted.

If the tube is curled, it cannot be transported straight and the end may be cut at an angle. Untwist the tube as much as possible before printing especially when printing on a long tube.

Cut is crooked because something is preventing proper ejection at the ejection end of the printer.

Do not place objects at the ejection end of the printer when printing.

Half cuts cannot be made.

The cutter or the cutter receiver is not installed correctly.

Install the cutter correctly.

The cutter depth is not set properly.

Adjust the cutting depth as needed.

The cutter is worn.

Replace the cutter and the cutter receiver.

Half cuts are made too deep.

The cutter receiver is worn.

Replace the cutter and the cutter receiver.

The cutter or the cutter reeiver is not installed correctly.

Correctly install the cutter .

The cutter depth is not set properly.

Adjust the cutting depth as needed.

Full cuts cannot be made.

The cutter is worn.

Replace the cutter and the cutter receiver.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.