View CarePAK Information in My Canon Account

Article ID: ART180474 | Date published: 10/14/2021 | Date last updated: 10/14/2021
 

Description

This article shows how to view CarePAK information for products registered in your My Canon Account.

Solution

Follow the steps below to access CarePAK information for products registered in your My Canon Account.

  1. Sign into your account.  https://mycanon.usa.canon.com/signin

    Login screen for My Canon Account

  2. When you have signed in, any products that you have registered with your My Canon Account will be shown. If you have an active CarePAK associated with any of your products, you will see the remaining length of coverage for each product with a CarePAK.

    My Products screen, length remaining in service plan outlined in red

    Select the product in question to see more detailed information, including the CarePAK activation code, date of activation, and CarePAK end date.

    CarePAK information shown

  3. Select CLOSE to close this information.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.


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