Support Code 5B00 / 5B01 Appears - TR8620

Article ID: ART180488 | Date published: 10/21/2021 | Date last updated: 10/21/2021


Your printer requires servicing.



Printer error has occurred.


What to Do

Contact us for servicing options.

  In the case of warnings or errors caused by remaining ink levels, the printer can't print or scan.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

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