If the printer was not able to print the received fax, the received fax is stored in the printer's memory. The FAX Memory lamp is lit and Fax received. Saved in memory. is displayed at the Fax standby screen.

 If you unplug the power cord, all faxes stored in the printer's memory are deleted. The next time you turn the printer on, select OK after a confirmation screen is displayed. The list of the faxes deleted from the printer's memory (MEMORY CLEAR REPORT) will be printed.

If the printer receives a fax under one of the following conditions, the received fax will be automatically stored in the printer's memory.

• The printer is set to store received faxes in its memory:

  When Do not print is selected for Received documents in Auto print settings under FAX settings, the received faxes are stored in the printer's memory.

  You can print the faxes stored in the printer's memory from the Memory reference screen in the Fax menu.

   To print the received faxes automatically, select Print for Received documents in Auto print settings under FAX settings.

• An error has occurred on the printer:

  If you select Print for Received documents in Auto print settings under FAX settings, a received fax will be printed automatically. However, if any of the following errors occurs, the received fax will not be printed. It will instead be stored in the printer's memory.

  When the error is resolved, the fax stored in the printer's memory is printed automatically.

  • The amount of remaining ink is insufficient to print a fax:

    Replace the ink tank.

     You can set the printer to forcibly print a received fax even if the ink has run out.

    Set Print when out of ink in Auto print settings under FAX settings to Print.

    However, part or all of the fax may not be printed since the ink has run out.

    Also, the contents of the fax will not be stored in the printer's memory.

    If the ink has already run out, we recommend that Do not print be selected for Received documents in Auto print settings under FAX settings to store the received fax in the printer's memory. After you replace the ink tank and select Print for Received documents in Auto print settings, the fax stored in the printer's memory will be printed automatically.

  • Paper has run out:

    Load the paper in the cassette or the rear tray and select OK on the touch screen.

  • A different size of paper from that specified by Page size in Fax paper settings is loaded:

    Load the same size of paper as that specified by Page size in Fax paper settings, and then select OK on the touch screen.

• You tapped Stop to cancel printing of a fax:

  Tap (HOME) and select FAX to resume printing of the fax.

 The printer can store up to max. 250 pages* (max. 30 documents) of faxes in the printer's memory.

* When using ITU-T No.1 chart (Standard mode)

 If the printer's memory becomes full during memory reception, only pages which already have been received are stored in the memory. Print the received faxes stored in the printer's memory, save them on the memory card, and then delete them from the printer's memory and have the sender resend the faxes.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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