Cause
An error related to the ink cartridges has occurred.
What to Do
Turn off printer and unplug it.
Wait a few moments, then plug the printer in and power it on.
If the error persists, remove and reinstall the ink cartridges. If the error persists, replace the ink cartridges.
If replacing the ink cartridges doesn't resolve the error, the printer requires servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
If you unplug the power cord, all the faxes stored in the printer's memory are deleted.
