1651

Cause

The printer is still unable to communicate normally and cannot recognize the status of the ink cartridge.

Printing function is deactivated until the printer can communicate normally.

What to Do

Press the printer's Stop button to cancel printing.

Take action immediately to enable the printer to communicate normally, following the instructions below.

• Network Connectivity

  Print the network setting information of the printer to verify that it's connected to your wireless router.

• Web Service License Agreement Status

  Print the network setting information of the printer and check "Web Service Status" (registration status).

  If it is not "Registered", sign into your Canon Account and re-register the PIXMA Print Plan.

• Service Engagement Status

  Sign into your Canon Account and check the service contract status.

 If your printer was enrolled in the PIXMA Print Plan and you canceled your enrollment, you will need to use standard ink cartridges (PG-275 / PG-275XL / CL-276 / CL-276XL) to use the printer. Otherwise, 1651 will appear on your computer. The code E, 2, 4 will flash on the printer's screen.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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