Clean The Paper Feed Rollers (Windows) Pro9000 Mark II / Pro9500 Mark II

Article ID: ART180599 | Date published: 01/19/2022 | Date last updated: 01/19/2022


Learn how to clean the paper feed rollers of the PIXMA Pro9000 Mark II / Pro9500 Mark II from a Windows PC.


How to clean the paper feed rollers

Cleaning the paper feed roller could resolve your printing problem.

Since cleaning the paper feed rollers causes wear on the rollers, perform this procedure only when necessary.

  1. Make sure that the power is turned on, and remove any paper from the printer.

  2. Open the Front Tray gently, and pull out the Front Tray Extension.

  3. Gently press the upper center of the Front Tray to open it.

     If the Inner Cover is open, close it.

  4. Open the printer driver setup window.

  5. Select the Maintenance tab (1), then click Roller Cleaning (2).

    figure:Maintenance sheet of the printer driver setup window

  6. Confirm the displayed message, and click OK (3).
    The Paper Feed Rollers will rotate as they are cleaned.

    figure:Roller Cleaning dialog box

  7. Make sure that the Paper Feed Rollers stop rotating, and load paper when the message appears.

  8. Load three sheets of A4 or Letter-sized plain paper in the Rear Tray.

     You can't feed paper from the Front Tray for cleaning the Paper Feed Rollers. Load paper in the Rear Tray.

  9. Click OK.
    The paper is ejected after cleaning.
    Don't perform any other operations until the printer completes the cleaning of the Paper Feed Rollers.

  10. When the completion message appears, click OK.

If the problem is not resolved after cleaning the Paper Feed Rollers, the printer requires servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.



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