Learn how to troubleshoot support code 1240 on the PIXMA TR8620.
Solution
Before Starting
The following video will guide you through the process noted below. While this video shows a TS series printer, the same information applies to this printer.
If the Operation Panel is not in the opened position when you try to print, Support Code 1240 appears on the screen.
To clear the support code:
Open the operation panel and select OK on the touch screen.
Do not close the operation panel while the printer is printing.
To cancel printing, tap Stop on the touch screen.
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The following video will guide you through the process noted below. While this video shows a TS series printer, the same information applies to this printer.
Do not close the operation panel while the printer is printing.
To cancel printing, tap Stop on the touch screen.