Printer profile missing after updating macOS

Article ID: ART180611 | Date published: 02/02/2022 | Date last updated: 02/02/2022


When the OS is updated in the Mac environment, it is possible that the printer profile will no longer be displayed. This is due to the fact that the ICC profile information is cleared during the OS update.
ICC profile missing after macOS update

Follow the steps below to resolve this issue.


1. The ICC profile information can be re-registered by registering the printer in the print queue again. To do that:
  •  Open "System Preferences" and select "Printers & Scanners".
  • Specify the printer whose profile is not being displayed and press the [-] button to delete the printer.
  • Once the printer has been deleted, press the [+] to register the printer again.
2. If the above step does not resolve your issue, you need to copy the Profile to another folder. To do that:
  • Select [Finder > Go > Go to Finder], enter "/Library/Colorsync/Profiles" in the folder location, and select "Go".
  • Copy ICC profiles of the printer to the folder listed above
    1. /Library/Printers/Canon/BJPrinter/Resources/ICCProfiles/CN_IJPrinter_Profile2015.icc
    2. If custom media has been added using the Media Configuration Tool:
       Profile is in "/Library/Printers/Canon/BJPrinter/Resources/ICCProfiles/<Model name>_seriesX"
    3. If no custom media had been added using the Media Configuration Tool:
      Profile is in "Library/Printers/Canon/BJPrinter/Resources/ICCProfiles/<Model name>.canonicc/Contents/Resources"

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