Deep Print Head Cleaning
If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
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Make sure that the printer is powered on.
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Press the Setup 
button, use the 
buttons to select Maintenance, and press the OK button.
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Use the buttons to select Deep Cleaning and then press the OK button.
The printer starts cleaning the print head deeply.
Don't perform any other operations until the printer completes the deep cleaning of the print head. This takes about 1 minute.
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To check the print head condition, print the nozzle check pattern.
If the problem isn't resolved, turn off the power and clean the print head deeply again after 24 hours. Don't unplug the power cord when turning off the power.
If the problem is still not resolved, replace the ink cartridge with a new one. If the problem is still not resolved after replacing the ink cartridge, the printer requires servicing.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
