Load Plain Paper / Photo Paper in the Rear Tray - GX5020

Article ID: ART180675 | Date published: 04/12/2022 | Date last updated: 04/26/2022
 

Description

Learn how to load paper in the rear tray of the MAXIFY GX5020.

Solution

Loading Plain Paper / Photo Paper in the Rear Tray

You can load plain paper or photo paper.

You can also load envelopes in the rear tray.

  1. Align the edges of the paper. If the paper is curled, flatten it.

    Flatten curled paper

     Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.

     If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

     When using Photo Paper Plus Semi-gloss SG-201, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality.

  2. Open the rear tray cover (A) and then pull up the paper support (B).

    Open the rear tray cover (A) and then pull up the paper support (B)

     Load long-length paper without pulling out the paper support. Depending on the weight of the paper, the leading edge may rise and printing may be shifted. Make sure that the leading edge of the paper doesn't rise, such as by holding the part that protrudes from the rear tray.

    Load long-length paper without pulling out the paper support

  3. Slide the right paper guide (C) to open both paper guides.

    Slide the right paper guide (C) to open both paper guides

  4. Load the paper stack in portrait orientation WITH THE PRINT SIDE FACING UP.

    After loading the paper, the paper setting confirmation screen for the rear tray appears on the touch screen.

    Load the paper stack with the print side facing up

  5. Slide the right paper guide to align with both sides of the paper stack.

    Don't slide the paper guides too hard against the paper. The paper may not be fed properly.

    Slide the right paper guide to align with both sides of the paper stack

     Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can cause paper jams.

    Load paper in portrait orientation (D)

     Don't load sheets of paper higher than the load limit mark (F).

    Don't load sheets of paper higher than the load limit mark (F)

  6. Press the OK button.

    Figure: LCD

  7. Use the Left arrowRight arrow buttons to select the size of the loaded paper in the rear tray, then press the OK button.

    Select the paper size and press the OK button

     The  (asterisk) on the LCD indicates the current setting.

  8. Use the Left arrowRight arrow buttons to select the type of the loaded paper in the rear tray, then press the OK button.

    Select the type of paper, then press the OK button

  9. Pull out the paper output tray (G).

    Pull out the paper output tray (G)

 There are various types of paper, such as paper with a special surface coating for printing photos at optimal quality and paper suitable for documents. Each media type has specific preset settings (how ink is used and sprayed, distance from nozzles, etc.), that allow you to print to that type with optimal image quality. The wrong paper settings may cause poor printout color quality or scratches on the printed surface. If you notice blurring or uneven colors, increase the print quality setting and try printing again.

 To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is displayed if these settings don't match to prevent incorrect printing. When this error message is displayed, check and correct the paper settings.

 When printing on long-length paper, support the output paper with your hands or use the printer in a place where the paper doesn't fall. If the paper falls, the printed side may become dirty or scratched. Also, when supporting the paper with hands, be sure not to pull the paper forcefully while printing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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