Load Envelopes in the Rear Tray - GX5020

Article ID: ART180676 | Date published: 04/12/2022 | Date last updated: 04/26/2022
 

Description

Learn how to load envelopes in the rear tray of the MAXIFY GX5020.

Solution

Loading Envelopes in the Rear Tray

You can load Envelope DL and Envelope Com 10 in the rear tray.

The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly.

 Don't use the following envelopes. They could jam in the printer or cause the printer to malfunction.

  • Envelopes with an embossed or treated surface

  • Envelopes with a double flap

  • Envelopes whose gummed flaps are already moistened and adhesive

  1. Prepare envelopes:

     The envelopes may jam in the printer if they are not flat or the edges are not aligned. Make sure that no curl or puff exceeds 0.12 in. (3 mm).

    • Press down on all four corners and edges of the envelopes to flatten them.

      Press down on all four corners and edges of the envelopes to flatten them

    • If the envelopes are curled, hold the opposite corners and gently twist them in the opposite direction.

      If the envelopes are curled, hold the opposite corners and gently twist them in the opposite direction

    • If the corner of the envelope flap is folded, flatten it.

    • Use a pen to press the leading edge in the inserting direction flat and sharpen the crease.

      Use a pen to press the leading edge in the inserting direction flat and sharpen the crease

      The figures above show a side view of the leading edge of the envelope.

  2. Open the rear tray cover (A) and then pull up the paper support (B).

    Open the rear tray cover (A) and then pull up the paper support (B)

  3. Slide the right paper guide (C) to open both paper guides.

    Slide the right paper guide (C) to open both paper guides

  4. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP.

    Up to 10 envelopes can be loaded at once.

    After loading the envelopes, the paper setting confirmation screen for the rear tray appears on the touch screen.

    Load the envelopes with the print side facing up

  5. Slide the right paper guide to align with both sides of the envelopes.

    Don't slide the paper guides too hard against the envelopes. The envelopes may not be fed properly.

    Slide the right paper guide to align with both sides of the envelopes

     Don't load envelopes higher than the load limit mark (D).

    Don't load envelopes higher than the load limit mark (D)

  6. Press the OK button.

    Figure: LCD

  7. Use the Left arrow Right arrow buttons to select the size of the loaded envelopes in the rear tray and press the OK button.

    Select the size of the envelopes, then press the OK button

     The  (asterisk) on the LCD indicates the current setting.

  8. Use the Left arrow Right arrow buttons to select Envelope, then press the OK button.

    Select Envelope, then press the OK button

  9. Pull out the paper output tray (E).

    Pull out the paper output tray (E)

 To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is displayed if these settings don't match to prevent incorrect printing. When this error message is displayed, check and correct the paper settings.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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