Load Paper in the Cassette - GX5020

Article ID: ART180677 | Date published: 04/12/2022 | Date last updated: 04/26/2022
 

Description

Learn how to load paper into the cassette of the MAXIFY GX5020.

Solution

Loading Plain Paper in Cassette

You can load A4, B5, A5, Letter-sized or Executive plain paper in the cassette.

 In the cassette, be sure to load only plain paper.

 You can use general copy paper or Canon Red Label Superior WOP111 / Canon Océ Office Colour Paper SAT213.

 Learn about the media types you can use with this printer.

  1. Align the edges of the paper. If paper is curled, flatten it.

    If paper is curled, flatten it

     Align the edges of paper neatly before loading. Loading paper without aligning the edges may cause paper jams.

     If paper is curled, hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat.

  2. Pull out the cassette (A) from the printer.

    Pull out the cassette (A) from the printer

  3. Slide the paper guides (B) in front and (C) on the right to open the guides.

  4. Load the paper stack in portrait orientation WITH THE PRINT SIDE FACING DOWN, and place it in center of the cassette.

    Load the paper face down

     Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can cause paper jams.

    Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can cause paper jams

     Align the paper stack with the edge of the cassette as shown in the figure below.

    If the paper stack is in contact with the protrusion (F), the paper may not be fed properly.

    Align the paper stack with the edge of the cassette

  5. Slide the front paper guide to align it with paper stack.

    Align the paper guide with where it clicks into place.

  6. Slide the right paper guide to align it with the paper stack.

    Don't slide the paper guide too hard against the paper. The paper may not be fed properly.

    Slide the right paper guide to align it with the paper stack

     Don't load sheets of paper higher than the load limit mark (G).

     Keep the paper stack height below the tabs (H) of the paper guides.

    Don't load sheets of paper higher than the load limit mark (G)

  7. Mount the cassette cover and insert the cassette into printer.

    Push the cassette into the printer until it stops.

    Mount the cassette cover and insert the cassette into printer

    After inserting the cassette into the printer, the paper setting confirmation screen for the cassette appears on the LCD.

  8. Press the OK button.

    Figure: LCD

  9. Use the Left arrow Right arrow buttons to select the size of the loaded paper in the cassette, then press the OK button.

    Figure: LCD

     The  (asterisk) on the LCD indicates the current setting.

  10. Check the media type and press the OK button.

    Figure: LCD

  11. Pull out the paper output tray (I).

    Pull out the paper output tray (I)

 To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is displayed if these settings don't match to prevent incorrect printing. When this error message is displayed, check and correct the paper settings.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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