Small Paper Jammed in the Printer - GX5020

Article ID: ART180699 | Date published: 04/12/2022 | Date last updated: 04/26/2022


This article shows what to do if a small sheet of paper (such as 4"x6") is jammed in the MAXIFY GX5020.


If the paper jams when you try to print on a small paper size such as 4"x6", follow the steps below.

  1. Press the printer's Stop  button.

  2. Load one sheet of 4"x6" or larger paper in portrait orientation in the rear tray.

    Align the paper guides of the rear tray with both edges of the paper.

    Don't load the paper in landscape orientation.

    Load 4"x6" or larger paper in the rear tray. Load the paper in portrait orientation

  3. Turn the printer off.

  4. Turn the printer on.

    The loaded paper is fed and ejected while pushing out the jammed paper.

     If the jammed paper is not ejected, try cleaning the paper feed rollers before step 5. The jammed paper may be ejected along with the paper used for cleaning the paper feed rollers.

  5. Load paper in the rear tray.

     Don't load paper in landscape orientation. It may cause a paper jam.
    Don't load the paper in landscape orientation, as this may cause jams

     Make sure you are using suitable paper and loading it correctly.

  6. Print again.

    All jobs in the print queue are canceled. Print the jobs again.

If the measures above do not solve the problem, the printer requires servicing.

 Don't tilt the printer when moving it since the ink may leak out.

 See how to prepare the printer for transportation.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


Rate this Article
Was this article helpful?
Yes, This document is helpful
No, This document needs a clearer explanation
Please provide your comments