Clean the Paper Feed Rollers - GX5020

Article ID: ART180700 | Date published: 04/12/2022 | Date last updated: 04/26/2022


This article shows how to clean the paper feed rollers of the MAXIFY GX5020. If paper isn't properly feeding into the printer, a roller cleaning may resolve the issue.


If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.

You will need three sheets of A4 or Letter-sized plain paper.

  1. Make sure that the printer is powered on.

  2. Remove any paper from the paper source to be used for cleaning.

  3. Press the Setup  button, use the Left arrow Right arrow buttons to select Maintenance, and press the OK button.

  4. Use the Left arrow Right arrow buttons to select Roller Cleaning and press the OK button.

    Select Roller Cleaning (outlined in red)

  5. Use the Left arrow Right arrow buttons to select the paper source (Rear tray or Cassette) to use for cleaning and press the OK button.

    The paper feed rollers will rotate as they are cleaned without paper.

  6. Make sure paper feed rollers have stopped rotating, and then load three sheets of A4 or Letter-sized plain paper in paper source (Rear tray or Cassette) selected in step 5.

  7. Press the OK button.

    The printer starts cleaning. The cleaning will be complete when the paper is ejected.

If the problem is still not resolved with the operation described above, follow the operation below.

  1. Turn off the power and then unplug the power cord.

  2. While rotating the paper feed roller (A) located inside the rear tray more than two full turns, wipe it with a well wrung out damp cloth.

    Don't touch the roller with your fingers. Paper feeding performance may be degraded.

    Location of paper feed roller (A)

  3. Turn on the power, then clean the paper feed rollers again.

If the problem isn't resolved after cleaning, the printer requires servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

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