Removing Jammed Paper from Rear Side

1. Press the printer's Stop  button.

2. Turn off the printer and unplug it.

3. Retract the rear tray and the paper output tray.

4. Rotate the printer so that its rear side faces toward you.

   

   

    When changing the orientation of the printer, don't turn the printer upside down or tilt it. The ink may leak out.

5. Pull out the rear cover.

   

   

6. Slowly pull out the paper.

   

    Don't touch the inner parts of the printer.

   If you weren't able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps.

   1. Lift up the transport unit cover and pull it out.

      

      

   2. Slowly pull out the paper.

      

       Don't touch the inner parts of the printer.

   3. Make sure all jammed paper is removed.

   4. If parts (A) are raised, lower them toward you.

      

   5. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.

      

      

7. Push in the rear cover until it is closed completely.

   

   

8. Plug in the printer again and turn it back on.

9. Load paper into the printer.

    See how to load plain paper or photo paper into the rear tray.

    See how to load envelopes into the rear tray.

    See how to load plain paper into the cassette.

10. All jobs in the print queue are canceled. You'll need to print again.

     If the 1300 error recurs, check the feed slot of the rear tray again. A foreign object may be causing paper feed issues.

If the measures above don't solve the problem, the printer will require servicing.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
    

 Don't tilt the printer when moving it since the ink may leak out.

 Learn how to prepare the printer for transportation if servicing is required.