Remove Jammed Paper from the Rear Side of the Printer - GX5020
Article ID: ART180704 | Date published: 04/14/2022 | Date last updated: 04/26/2022
 

Description

Learn how to remove paper jammed in the back of the MAXIFY GX5020.

Solution

Removing Jammed Paper from Rear Side

  1. Press the printer's Stop  button.

  2. Turn off the printer and unplug it.

  3. Retract the rear tray and the paper output tray.

  4. Rotate the printer so that its rear side faces toward you.

    Rotate the printer so that you can see its rear side

    Rotate the printer so that you can see its rear side

     When changing the orientation of the printer, don't turn the printer upside down or tilt it. The ink may leak out.

  5. Pull out the rear cover.

    Pull out the rear cover

    Pull out the rear cover

  6. Slowly pull out the paper.

    Slowly pull out the paper

     Don't touch the inner parts of the printer.

    If you weren't able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps.

    1. Lift up the transport unit cover and pull it out.

      Lift up the transport unit cover and pull it out

      Lift up the transport unit cover and pull it out

    2. Slowly pull out the paper.

      Slowly pull out the paper

       Don't touch the inner parts of the printer.

    3. Make sure all jammed paper is removed.

    4. If parts (A) are raised, lower them toward you.

      If parts (A) are raised, lower them toward you

    5. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.

      Insert the transport unit cover slowly all the way into printer and take down the transport unit cover

      Insert the transport unit cover slowly all the way into printer and take down the transport unit cover

  7. Push in the rear cover until it is closed completely.

    Push in the rear cover until it is closed completely

    Push in the rear cover until it is closed completely

  8. Plug in the printer again and turn it back on.

  9. Load paper into the printer.

     See how to load plain paper or photo paper into the rear tray.

     See how to load envelopes into the rear tray.

     See how to load plain paper into the cassette.

  10. All jobs in the print queue are canceled. You'll need to print again.

     If the 1300 error recurs, check the feed slot of the rear tray again. A foreign object may be causing paper feed issues.

If the measures above don't solve the problem, the printer will require servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.

 Don't tilt the printer when moving it since the ink may leak out.

 Learn how to prepare the printer for transportation if servicing is required.