Support Code 1369 Appears - GX5020

Article ID: ART180716 | Date published: 04/14/2022 | Date last updated: 04/26/2022
 

Description

There is insufficient ink to perform a print head cleaning.

Solution

1369

Cause

There is insufficient ink to perform cleaning.

 

What to Do

Select OK on the printer's touch screen to cancel the error.

Before performing cleaning, refill the ink of each color up to the position above the single dot (A) shown in each ink tank.

Refill the ink of each color up to the position above the single dot (A) shown in each ink tank

 Since an ink flush consumes a lot of ink, perform it only when necessary.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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