Support Code 1401 / 1403 / 1405 / 140B / 1434 / 147C / 147D Appears - GX5020

Article ID: ART180717 | Date published: 04/14/2022 | Date last updated: 04/26/2022


The print head may be damaged.


1401 / 1403 / 1405 / 140B / 1434 / 147C / 147D


Print head may be damaged.


What to Do

Turn off the printer and turn it back on.

If this doesn't solve the problem, the print head may need to be replaced.

If replacing the print head does not resolve the problem, servicing may be required.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.

 Don't tilt the printer when moving it since the ink may leak out.

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