Support Code 1643 Appears - GX5020

Article ID: ART180718 | Date published: 04/14/2022 | Date last updated: 04/26/2022
 

Description

The ink may have reached the lower limit line.

Solution

1643

Cause

The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank.

 

What to Do

If printing is continued when the remaining ink level is below the lower limit line, the printer may consume a certain amount of ink to return to printable status, therefore printing cannot be continued.

To continue printing, refill the ink tank to above the single dot shown on the ink tank with the corresponding color of ink.

Refilling the ink tank to the upper limit line improves the accuracy of detection of the remaining ink level.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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