Support Code 1724 Appears (Maintenance Cartridge Cannot be Used) - GX5020

Article ID: ART180720 | Date published: 04/14/2022 | Date last updated: 04/26/2022


The currently installed maintenance cartridge can't be used.




The currently installed maintenance cartridge cannot be used.

This printer cannot use maintenance cartridges that have been installed in other printers.


What to Do

Turn off the printer and then replace with a new maintenance cartridge.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

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