Support Code 1725 Appears (Maintenance Cartridge Cannot be Recognized) - GX5020
Article ID: ART180721 | Date published: 04/14/2022 | Date last updated: 04/26/2022


The currently installed maintenance cartridge can't be recognized.




The currently installed maintenance cartridge cannot be recognized.

The maintenance cartridge may not be installed properly or may not be compatible with this printer.


What to Do

Turn off the printer, remove the maintenance cartridge, then reinstall it correctly.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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