Support Code 1871 Appears (Cassette is Not Inserted) - GX5020

Article ID: ART180724 | Date published: 04/14/2022 | Date last updated: 04/26/2022


The cassette isn't inserted.




The cassette is not inserted.


What to Do

After properly loading the paper, insert the cassette.

 After inserting the cassette, the paper information registration screen for the cassette appears. Register the paper information on the printer according to the loaded paper.

 To cancel printing, press the printer's Stop button.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum


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