Support Code 1890 Appears (Shipping Tape / Packing Material Is Still Attached) - GX5020

Article ID: ART180725 | Date published: 04/14/2022 | Date last updated: 04/26/2022


The packing material is still attached.


Shipping Tape etc. is Still Attached (1890)


Shipping tape or protective material may still be attached to the print head holder.


What to Do

Open the top cover and make sure that shipping tape and protective material have been removed from the print head holder.

If the shipping tape or protective material is still there, remove it and close the top cover.

Remove the shipping tape / packing material and discard it

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

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